Refund & Cancellation Policy

We strive to deliver the finest athletic experience while keeping reservation policies fair, crystal clear, and completely transparent. This policy outlines our cancellation eligibility windows, club weather protocols, and the exact timelines for processing refunds through our secure payment gateway.

Official Razorpay Compliance Statement

Approved refunds will be processed and credited back to the user's original payment method within 5–7 working days.

All refunds are electronically returned to the original card, bank account, or UPI handle via Razorpay. You will receive an email notification containing your refund reference token as soon as it is initiated.

> 24 Hours Before Slot

Eligible for a 100% full refund or complimentary date/time reschedule.

< 24 Hours Before Slot

Non-refundable due to court allocation and fixed scheduling locks.

1. Slot Cancellation Guidelines

Bookings cancelled more than 24 hours prior to the scheduled slot time are eligible for a full refund.
Bookings cancelled within 24 hours of the slot time are non-refundable, as the court or turf has been exclusively reserved and cannot be reallocated on short notice.
Cancellations must be initiated either through the online booking dashboard or by contacting our front desk with your booking confirmation token.

2. Club-Initiated Cancellations & Inclement Weather

If the club cancels a slot due to bad weather, maintenance, or unforeseen circumstances, the user will receive a full refund or an option to reschedule.
Adverse Weather: In the event of heavy rain, waterlogging, or severe storms affecting outdoor turfs, the on-duty arena supervisor has sole authority to pause or call off play for player safety.
Emergency Maintenance: In rare cases where court lighting, net fixtures, or turf maintenance require emergency downtime, affected bookers are contacted immediately with priority rescheduling or automatic refunds.

3. Refund Processing & Mandatory Timeline

Approved refunds will be processed and credited back to the user's original payment method within 5–7 working days.
Refunds are disbursed electronically via our Razorpay payment gateway directly to the originating payment source (UPI, Credit Card, Debit Card, or Net Banking).
Depending on your issuing bank or card provider, the credit may appear on your bank statement within the 5–7 working day window from the approval date.
Namma Sports Club does not charge any hidden deduction or penalty fee on eligible full refunds.

4. No-Show Policy & Late Check-Ins

Participants are requested to report to the arena reception 10–15 minutes prior to the reserved slot start time.
If a user fails to check in within 15 minutes of the slot commencement without prior communication, the reservation is classified as a No-Show.
No-Show slots are forfeited immediately, may be released to waiting walk-in players, and are completely ineligible for refund or rescheduling credit.

5. Slot Rescheduling Flexibility

Users requesting a time change more than 24 hours in advance may choose to reschedule their session to any available slot of identical value within 30 days at zero additional fee.
Rescheduling within the 24-hour window before play is not permitted due to fixed arena staffing and schedule locks.

6. Academy Coaching & Multi-Week Programs

Monthly coaching academy registrations are refundable up to 48 hours prior to the first batch session.
Once an academy training program or multi-day camp commences, fees are non-refundable. Prorated credits may be evaluated on a case-by-case basis exclusively for verified medical injuries with supporting documentation.

7. How to Request a Cancellation or Refund

Step 1: Locate your Booking Token / Transaction Reference received via SMS or email upon reservation.
Step 2: Submit your cancellation request via the member portal or email support@nammasportsclub.com with the subject line 'Refund Request - [Booking ID]'.
Step 3: Our accounts desk will verify the cancellation timestamp and initiate your Razorpay refund sequence within 24 hours.
Step 4: You will receive a Razorpay refund ARN/reference number to track the funds as they credit back to your account within 5–7 working days.

Need Assistance with a Booking?

Have an urgent slot inquiry or refund question?

Our front desk and booking coordinators are on standby 7 days a week from 6:00 AM to 10:00 PM.

Contact Support Desk